Shipments and returns

1. Shipping

All orders placed before 15:00 pm Monday to Friday will be dispatched on that same day, whilst orders placed after 15:00pm will be dispatched on the next working day. Orders placed on Saturday or Sunday will be dispatched on the next working day.

For EU shipment, delivery takes 3-5 working days. In a few, more remote areas, delivery may take a little longer. You should choose your destination country in the 'Shopping Cart'

All prices for delivery are shown in the Shopping Cart. There are no further, unexpected charges

2. Tracking my order

You can track the status of your order at any time. Click on the 'My Account/Login' button in the top right of any page and enter your email and password.

On your account page there is a heading 'Order History'. This will show the status of each of your orders. For any that are shipped, there will be a tracking reference. If you click on this it will take you to our couriers website and you can see where your parcel is, and its expected delivery date.

3. Do I need to sign for my delivery

All deliveries must be signed for by a person inside the delivery address. If the courier can not get a reply, they may try to leave your parcel with a neigbour, so long as they will sign for it. If the courier can not leave your parcel, they will leave a delivery card. This card provides proof for you to be able to collect the goods from a local depo. The card will also contain details on how to arrange a second attept at delivery.

If you provide an address at which persons may sign for goods and not pass them on to you, neither ourselves or our couriers can be held responsible. It is your responsibility to provide a secure delivery address.

4. Can I have my goods sent to a different address than my billing address

You can have your goods shipped to any address.

For your first order we can ship to your billing address or your work place address without further contact from you. However, should you choose a third party address, we will ask for proof of identity by way of a card verification, conducted by e-mail. This will result in 1-3 days additional shipping time, and can only be done provided you have given a telephone number and an email address which we can contact you on.

Once we have shipped goods to you, subsequent orders can be shipped to alternate addresses without further action or delay.

4. Shipping Fees